Privacy Policy

Privacy Policy

Introduction

Welcome to https://used-caravan-sales-victoria-australia.thebestlocalpro.com (referred to as “we,” “us,” or “our” in this policy). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information from visitors and users of our website and related services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://used-caravan-sales-victoria-australia.thebestlocalpro.com.
  2. Any applications or mobile apps we offer.
  3. Services and products provided through our platform.
  4. Interactions with our team via email, phone, or text messages.

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines the ways in which we process your data:

  1. Account Creation: When you sign up for an account with us, we collect your name, contact details, and other information necessary to verify your identity.
  2. Transactions: We process payment information when you make purchases or subscribe to our services. This includes financial data, billing addresses, and payment method details.
  3. Communication: If you choose to receive marketing emails, newsletters, or promotional texts from us, we will use the communication channels you’ve selected.
  4. Website Usage: We track your interactions with our website, including the pages you visit, the features you use, and any feedback you provide.

Personal Data Collection

We collect various categories of personal data to enhance your experience and improve our services:

  1. Account Information: This includes your name, user ID, email address, password (hashed and salted), and profile picture.
  2. Payment Details: Credit or debit card numbers, expiration dates, CVV codes, and billing addresses are collected for secure transactions.
  3. Financial Data: We may store banking information for recurring payments or financial records related to our services.
  4. Purchase History: Records of your purchases, including products purchased, quantities, prices, and order dates.
  5. Mobile Device Identifiers: Unique device identifiers, advertising IDs, and mobile network information to deliver targeted ads (with user consent).
  6. Location Data: Information about your geographic location when you access our services or interact with our content.
  7. Feedback and Reviews: Comments, ratings, and reviews that you submit on our platform.
  8. Social Media Profiles: If you choose to log in using social media accounts, we may collect information from those platforms (with your permission).
  9. Product Interest: Details about products you’ve viewed or searched for on our website.

Cookies

We use cookies and similar tracking technologies to enhance user experience and gather analytics:

  1. Strictly Necessary Cookies: These are essential for the basic functionality of our website, such as allowing users to navigate through pages.
  2. Preference Cookies: We use these to remember your preferences, such as language settings and display options.
  3. Analytics Cookies: They help us understand how visitors interact with our site, providing insights on performance and user behavior.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential tracking.

Retention and Deletion

We retain personal data for the duration of your interaction with our services or as required by law:

  1. Account Data: We keep account information active while you remain an active user.
  2. Transaction Records: Financial and purchase data is retained for accounting, tax, and dispute resolution purposes.
  3. Legal Compliance: We may store data to comply with legal obligations or government requests.
  4. Analytics and Research: Aggregated data from analytics cookies might be used for research purposes but will not identify individual users.

Once the data is no longer required for these purposes, we delete or anonymize it securely.

Security Measures

We have implemented robust security practices to safeguard your personal data:

  1. Encryption: We use encryption protocols to secure data during transmission and at rest.
  2. Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards.
  3. Access Controls: Only authorized personnel with legitimate business reasons can access personal data.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 18. Our services are intended for adults, and we encourage parents and legal guardians to monitor their child’s online activities.

Your Rights (Data Subject Rights)

Depending on your location, you have certain rights regarding your personal data:

  1. Access: You can request access to the personal data we hold about you and its use.
  2. Rectification: You have the right to correct or update incomplete or inaccurate information.
  3. Erasure (Right to be Forgotten): In some jurisdictions, you can request the deletion of your data.
  4. Restriction: You may limit our processing of your data in certain circumstances.
  5. Data Portability: You have the right to receive a copy of your personal data in a structured format.
  6. Objection: You can object to the processing of your data for specific purposes.
  7. Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights, please contact our Data Protection Officer via the contact details provided below. We will respond to your requests in accordance with applicable law.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons:

  1. Any significant changes will be notified on our website, and revised policy versions will be posted here.
  2. We encourage you to review this page periodically for updates.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, please contact us:

We value your trust in providing us with your personal data, and we are committed to protecting it effectively.